KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Saturday, January 31, 2015

Send a thank-you note to Romania for keeping us out of last place

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Last week the Children's Defense Fund (CDF) released a report on child poverty in America. Done in partnership with the Urban Insti...
Wednesday, January 14, 2015

Why Everyday Nigerians Ought to Matter to Everyday Americans

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While the world wept and marched with France over the shocking attack on Charlie Hebdo, the Boko Haram (BH) insurgency massacred 2,000 elder...
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Thursday, September 18, 2014

Getting your high school student ready for college

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I went through this process as a single parent and it's not easy, but here are some ideas that helped us. Hopefully they'll help yo...
Wednesday, September 10, 2014

Twilight's Last Gleaming: The Role of 9/11

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A photo montage with a portrait of each 9/11 victim I lost no one on 9/11/01, but every year I try to read about some of the victims — w...
Wednesday, August 13, 2014

America's Son

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File this one under "Our Workplaces Do Not Exist in a Vacuum." One foggy evening, I'm leaving a West End meeting with a clie...
Tuesday, August 5, 2014

"It must've been my evil twin!"

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I deliver a class on (workplace) civility and we talk a lot about cultural influences behind the incivilities we experience today. Real...
Saturday, August 2, 2014

Here's one for the Curiosity Book

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How long does the American public care to follow a news story before it loses emotional heat? I've watched this in an informal way...
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