KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Sunday, June 29, 2014

The Life of a Creative, Part I

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A few years ago a grocery checkout lady saw that I was buying crayons and remarked, "My son is only three but he is so creative. He...
Sunday, June 15, 2014

My Dad (Father's Day 2014)

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My dad speaks fluent, precise English but never felt totally sure of it, so from the age of 10 I've been editing his business memos ...
Tuesday, June 10, 2014

How complacency becomes a killer

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In April 1996, an emotionally troubled young man went on a killing spree at a busy tourist spot known as Port Arthur (Tasmania, Austral...
Saturday, June 7, 2014

Polishing the Apple

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Thank you so much to the Koch brothers for donating $25 million to the United Negro College Fund (UNCF). It'll provide scholarships...
Friday, June 6, 2014

Give a Buck

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Thursday, June 5, 2014

The Moral Comfort Zone of Doing Absolutely Nothing

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The last thing I want to do is politicize my blog about soft skills in the workplace, but our workplaces do not exist in a vacuum . I wrot...
Tuesday, September 24, 2013

The ending of things

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Over 20 years ago this month, my friend and colleague Nathan ended his own life. He was only in his early 40s and it was a terrible shock to...
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