KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Wednesday, July 24, 2013

Do you get it?

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Clients regularly ask me to vet the assorted vendors who court their business. Some obvious questions: •  How well does this person/organi...
Saturday, June 8, 2013

The Second Biggest Mistake Leaders Can Make

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In the face of a slow economic recovery, pressure to "do more with less," reduced budgets, and vanishing raises or bonuses, it...
Sunday, May 26, 2013

Time Enough to Die

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A colleague told me about riding through the backwoods of the rural southeast, silently guessing that whole sections of that population had ...
Tuesday, April 16, 2013

The antidote to what doesn't make sense

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I know this feeling: the 1996 Centennial Park bombing ... the hours during and after 9/11 ... waking up early before dawn last summer — my ...
Wednesday, April 3, 2013

That Rutgers coach is just the tip of the iceberg

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Excuses, excuses.... I haven't posted here for nearly a year, primarily because I focused on writing a novel. It's my third and I ...
Friday, August 10, 2012

The Biggest Mistakes Leaders Make

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No leader is perfect. Your boss is not superhuman, nor is anyone else in the pecking order. Here are some of the easiest pitfalls facing any...
Sunday, July 22, 2012

From the Madcap Idealist: Civility Media

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A feature of old-stick-in-the-mud-ism is to deplore what the world is coming to. The world has come to social media. I don't deplore i...
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