KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Friday, August 10, 2012

The Biggest Mistakes Leaders Make

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No leader is perfect. Your boss is not superhuman, nor is anyone else in the pecking order. Here are some of the easiest pitfalls facing any...
Sunday, July 22, 2012

From the Madcap Idealist: Civility Media

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A feature of old-stick-in-the-mud-ism is to deplore what the world is coming to. The world has come to social media. I don't deplore i...
Saturday, July 7, 2012

The Things (Some) Print Salespeople Do that Drive Me Nuts

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I've bought printing for 30 years and certain sales behaviors separate the insightful professionals from the glorified messengers. This ...
Thursday, June 21, 2012

7 Habits of Exceptional Leaders

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7.   He understands the expertise and accolades that got him into his current position aren't the same skillset needed to be effectiv...
Wednesday, June 6, 2012

Intelligent Outrage: Taking Action

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The worst possible outlook is indifference that says, “I can’t do anything about it; I’ll just get by.” Behaving like that deprives yo...
Friday, May 4, 2012

Where is your outrage?

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Where was the public outcry—the outrage? (Gretchen Morgenson, financial reporter, author of Reckless Endangerment , speaking on public r...
Thursday, April 26, 2012

Getting Out of the Trap of Overthinking

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Numerous studies over the past two decades have shown that to the contrary, overthinking ushers in a host of adverse consequences: It su...
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