KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Thursday, June 21, 2012

7 Habits of Exceptional Leaders

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7.   He understands the expertise and accolades that got him into his current position aren't the same skillset needed to be effectiv...
Wednesday, June 6, 2012

Intelligent Outrage: Taking Action

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The worst possible outlook is indifference that says, “I can’t do anything about it; I’ll just get by.” Behaving like that deprives yo...
Friday, May 4, 2012

Where is your outrage?

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Where was the public outcry—the outrage? (Gretchen Morgenson, financial reporter, author of Reckless Endangerment , speaking on public r...
Thursday, April 26, 2012

Getting Out of the Trap of Overthinking

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Numerous studies over the past two decades have shown that to the contrary, overthinking ushers in a host of adverse consequences: It su...
Thursday, April 19, 2012

The Perils of Overthinking

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As a creative, I’ve witnessed this in spades, both in myself and in others. So what is it? Overthinking is taking something simple and s...
Saturday, April 14, 2012

Titanic Days

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This being the 100 th anniversary of Titanic, I recalled the first time I saw James Cameron’s movie, watching those passengers face the ...
Thursday, April 5, 2012

How to Alienate and Please Your Customers

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Everyone knows these, has experienced them as customers, yet few organizations are able or willing to change the workplace culture that enge...
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