KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Thursday, July 21, 2011

Top 10 reasons why listening matters to human beings

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10. Careful listening saves people and organizations from making mistakes, committing embarrassments, creating needless conflict, and b...
Wednesday, July 13, 2011

Why the Netflix Price Increase Even Rates as News

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It's easy to see why Netflix has been a best-loved service: their price is good, they pick up on your preferences and try to customize c...
Tuesday, July 12, 2011

The Dignity Domino

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Security expert Gavin De Becker first introduced this term in his 1997 book, The Gift of Fear , urging employers to “prop up with courtes...
Tuesday, July 5, 2011

Controlling Creative (Part 3 of 3)

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I’m frequently asked, “How can you keep people from stealing your ideas?” Answer: I can’t. In fact, I don’t even try, figuring that creati...
Thursday, June 30, 2011

Controlling Creative (Part 2 of 3)

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I’m frequently asked, “How can you keep people from stealing your ideas?” Answer: I can’t. In fact, I don’t even try, figuring that creat...
Monday, June 27, 2011

Controlling Creative (Part 1 of 3)

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I’m frequently asked, “How do you keep people from stealing your ideas?” Answer: I can’t. In fact, I don’t even try, figuring that creati...
Monday, June 20, 2011

In Defense of Millennials

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Even very recently, the elders could say [to the youths]: “You know, I have been young and you never have been old.” But today’s young pe...
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