KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Tuesday, March 29, 2011

How Does a Leader Behave?

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L for loneliness. This is the first self-reflection and decision every leader faces. Major Dick Winters   (portrayed in “Band of Brothers...
Tuesday, March 22, 2011

What Defines a Leader?

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Since challenging circumstances often need a variety of approaches, a leader is someone who sees and defines what has to be done, and the...
Tuesday, March 15, 2011

Leadership Series: Take Me to Your Leader

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Within every workgroup, you have some staples: there’s the slacker , who can’t be counted on for anything except to show up when the job’...
Wednesday, March 9, 2011

Planning a Good Murder

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This is one of my favorite stories, from a veteran high school teacher, Mr. R., who was covering an ethics unit for a senior [critical th...
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Monday, February 28, 2011

The Role of Civility in Social Media

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Recently I posted a movie trailer video to a favorite Facebook group page and, after several weeks, was delighted to see other fans had “...
1 comment:
Tuesday, February 22, 2011

Try a Little Seltzer for the Road Ahead

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Recently I posted this on Facebook: “Today my local grocery had customers cracking up in the aisles when an employee on the PA system sai...
Saturday, February 19, 2011

How We Learn

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           One of the most startling experiences I had as a trainer was the day a white supremacist attended one of my classes. In fact, it ...
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