KeFactors

1. Remind your friends, colleagues, and loved ones how much they mean to you, and what you appreciate about them. What makes them ...

The decade that followed 9/11 has been hard on this nation, but the USA has gone through a lot of hard times, yet we consistently come out s...

             A friend of mine had me laughing until I was hoarse about a “who’s on first?” encounter he had with an elderly man and a fla...

You may already be dealing with customers who aren’t shy about complaining, but … better get used to it. Word-of-mouth is going to be mor...

Good intentions often make us say things we shouldn’t, especially when the pressure’s on and the customer’s complaining. Here are some co...

If you’re like me, you get dozens of e-mails per week about a variety of issues. And a trend I’ve noticed among my clients’ staff is the ...

Perfect lives do not create interest. Few movie blockbusters or bestselling novels are based on perfect people who lead perfect lives, fr...