KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Thursday, September 30, 2010

What I Learned Teaching My Kid to Drive

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            Nothing—but nothing —will test a parent’s nerves more than riding shotgun with an eager young driver who has yet to feel thei...
Thursday, September 23, 2010

Lincoln's 5-Legged Dog (or: What Signals are You Sending?)

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Abraham Lincoln once asked some Congressmen, "If you called the tail a leg, then how many legs would a dog have?" When they replie...
Wednesday, September 15, 2010

How Perception Becomes Reality

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            In my recent webcast with Thought Transformation, Linda Bishop made a point that’s often overlooked:             Whatever you’re...
Thursday, September 9, 2010

Has Compassion Gone Out of Style?

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This is an old post I wrote years ago, but it seems more relevant now than in 2003. I was in my car at a busy intersection, so lost in t...
Saturday, August 14, 2010

Teamwork and Problem-Solving

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Take a look at this: http://www.youtube.com/watch?v=Ahg6qcgoay4 The matter of how teams learn has been studied for decades, and nowhere do...

Please Specify the Rage of Your Choice

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I’m not saying flight attendant Steve Slater isn’t a nice guy. When your mom’s terminally ill and you’ve been a well-respected employee ...

Adventures in Cold Calling

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I've decided the American workplace is increasingly impenetrable: Lawmakers fret our borders are too porous? Well, they should get corpo...
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