KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Showing posts with label workplace complacency. Show all posts

Showing posts with label workplace complacency. Show all posts

Wednesday, November 3, 2010

When great things happen to good companies (but it all goes bad anyway)….

It’s a mistake to assume organizational complacency is just about smugness and self-congratulation: it’s also chronic passivity — what on...

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