KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Showing posts with label positive language. Show all posts

Showing posts with label positive language. Show all posts

Wednesday, October 6, 2010

Does This Make My “But” Look Big?

When a customer gets upset, they feel off-balance. Some may even appear vengeful, as if they’re looking for reasons to be un...

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