KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Showing posts with label demographic changes. Show all posts

Showing posts with label demographic changes. Show all posts

Saturday, August 14, 2010

Why It's No Longer Your Daddy's Customer Service

Jeff De Cagna (Principled Innovation LLC) describes it as “the recalibration of society.” What does that mean? Four forces are changing our ...

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