KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Showing posts with label customer dignity. Show all posts
Showing posts with label customer dignity. Show all posts
Tuesday, July 12, 2011

The Dignity Domino

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Security expert Gavin De Becker first introduced this term in his 1997 book, The Gift of Fear , urging employers to “prop up with courtes...
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