KeFactors

A blog about leadership, customer service, and other issues regarding work life. Please visit www.kefactors.com for more information.

Showing posts with label cross cultural customer care. Show all posts

Showing posts with label cross cultural customer care. Show all posts

Thursday, March 29, 2012

Why we're all racists (and what can be done about it)

For 10 years I've taught a class on cross-cultural customer service, and I can say with impunity that this country has yet to have a re...

View web version

About Me

KeFactors

View my complete profile

Powered by Blogger.